What is your policy for returns and exchanges?

We offer free refunds on unwashed, unworn, undamaged, non-final sale items, with tags attached and in the original packaging within 30 days of purchase. Returns for a refund are subject to a return shipping fee of $10.00. Please note the original shipping charge is non-refundable.

Final sale
Items marked as Final Sale are not eligible for return or exchange.

Please view the Product Description Page for details on an item's return eligibility. If final sale, it will clearly say under the Add to Cart button "Final Sale, No returns or exchanges allowed." You can read our final sale policy here.

Refunds
Returns for a refund are charged the shipping label cost based on the a flat $10.00 fee and is deducted from the refund owed. Choose to print your prepaid Canada Post return label or download a printerless QR Code. Drop your return off at a post office drop off location.

Once your return arrives at our warehouse, your refund will be processed and you'll receive a confirmation email! Please allow 10 business days for the refund to reflect on your bank statement.


Exchanges
At this time, exchanges are not being processed. 

Return Policy Terms
Customers must accept the return policy terms before submitting a return. Please review and agree to our return policy terms to complete your return. By accepting, you acknowledge and agree to the terms outlined.

How do I send my items back?
Upon completion of your return/exchange, you'll receive a confirmation email containing a link to access the QR code/return label for printing at a later time. 

Please use the original packaging it arrived in, or any plain, lightweight mailer.

*We ask that you refrain from combining returns from multiple orders into a single package. If you received two separate return shipping labels, please send back the items in separate mailers. 

- If the return is not authorized through our returns portal, a tracking number is required as proof of the return.

- If you return your items outside of the return policy, you will not receive a refund. 

- Charlie Paige is not responsible for non-Charlie Paige items returned or items that do not comply with our return policy.

What if I closed my card/bank for my refund?
Currently, we can only issue a refund back to the original payment method used at the time of purchase.

If you have a new credit card, but the original account remains active, the refund will be processed back to your account. If the account has been completely closed, we ask you reach out to your bank for further assistance.

Returning a damaged or incorrect item?
If you've received an item you believe has a production mistake or an incorrect item, please email/chat with us as soon as possible before starting a return/exchange.

More questions? Reach out to support@charliepaigefashion.com for support. :)