Shipping & Returns
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Yes, we offer free shipping for order over $100.
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Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy. -
Delivery times depend on the shipping method you select at checkout. We offer a range of options, from next-day delivery to standard shipping, so you can choose what works best for you. Once your order ships, you’ll receive tracking information to keep an eye on its journey. Please note that delivery times may vary based on your location and the courier’s service.
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Upon shipping a confirmation will be sent to your email detailing the shipping information including carrier and tracking. Tracking information may take up to 24 hours to load. All orders in Canada are shipped via Canada Post.
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At this time, we only ship within Canada. We’re working on expanding our shipping options in the future—stay tuned!
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Please check your mailbox and the immediate area by your door/mail box. If your mail is delivered to a community mail box please check for a key to larger parcel mail box.
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We understand that sometimes you may change your mind about an item. We happily accept returns within 30 days on unworn, packaged items with tags attached. Click the returns link here
and have your order number handy to complete the return.All returns are subject to inspection once they arrive at our returns facility. If you can’t find your return number, please contact us at: support@charliepaigefashion.com or through our contact form here so that we can assist.
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Click here for instructions on how this works. All returns must be within 30 days for unworn, tags attached garments. All returns must be sent back with the return label generated in the returns link. We do not accept ‘drop off returns’.
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We’re currently unable to offer exchanges or store credit at this time. We know this may be disappointing, and we truly appreciate your understanding. If you have any questions about your order, we’re always happy to help, just reach out to our customer service team with this link!
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Refund transactions will happen after we confirm receipt of the merchandise. You will receive a confirmation email that we have the items at our return facility. Please allow up to 10 days to receive your refund. Funds will automatically be charged back to the credit card used on the original transaction.
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Did you processed a return and it was not confirmed as received? Please contact the carrier with your tracking number. CharliePaige.com is not responsible for lost shipments from the carrier.
Unauthorized Returns
CharliePaige.com is not responsible for and will not honor refunds on unauthorized returns sent back outside of our returns process.
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If someone has gifted you a Charlie Paige item, please let the sender know – they can arrange for a return and refund. At present we do not offer refunds or exchanges without a valid website order number.
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Please reach out to the retailer for your remedy through exchange or refund. Charlie Paige online cannot assist with this request.
Order Inquiries
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We are sorry to hear that an item arrived damaged. Lets help you get a replacement order. Please click this returns link for instructions on returning the item.
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Please contact us at: support@charliepaigefashion.com or through the contact form here: contact us to request a cancellation. If we have not processed the order we can confirm a cancellation and a refund. Once an order has been shipped it can no longer be cancelled.
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Although we strive for accuracy, sometimes mistakes happen. We can help you get the correct item. Please click this returns link for instructions on refunding your purchase.
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Currently there are no tariffs that affect orders shipping in Canada. Rest assured that the website pricing, plus shipping and applicable taxes, are the only charges applied to your order.
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Our packing slip is a confirmation of your order and includes pricing information.
Site, Marketing & Accounts
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The PIN system is a one-time-password method, which means you will never need to reset your password. If you have security concerns, you can logout all devices from the profile menu in your account.
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We accept Visa, Mastercard, American Express and Paypal.
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There may be a temporary issue with the payment processor, please try another card to complete your transaction.
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When available, promotion codes will be requested at checkout. You can add your code in the discount field.
If your order qualifies for an automatic promo code, it will apply and you will see your discount at the checkout stage of your order. See our promo banner for qualifying items or categories.
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Please check your spam folder or contact customer service here.
Product Care & Information
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This is a great question and we have done our best to provide all of these details with each item. On the product description page, please click on the Materials dropdown to view information related to fabric and composition.
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On the product description page, please click on the Care Instructions dropdown to view information related to washing and maintaining your purchase to best effect.
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At Charlie Paige we take great care in the development and design to ensure an accurate fit. Please see this link for the size guide. You can also locate a size information on the product description page.
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All available colors per style are detailed on the site. Many of our items come with and assortment of colors and have full size range. The options for each item are located with each item view.
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At Charlie Paige we put time and attention to the design and fit details, click here for our most detailed size guide and measurements to help pick which size is best for you.
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Charlie Paige items are made by a variety of trusted international suppliers.
Are you a Vendor or want to Become a Retailer?
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Please contact: support@charliepaigefashion.com
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Please contact: support@charliepaigefashion.com